contract management

Our experienced Account Managers provide a dedicated, professional approach to the management of your waste management contract.

Robust contracts are drawn up as a specification for Select to manage the waste disposal and recycling of your site. These contracts are not set to limit our efforts to your site, as we always go one step further to give each of our clients a quality waste management experience that will ensure continual renewal of each contract.

Through the course of the contract our Account Managers will communicate with you to ensure that you are happy with the service and to communicate back to operations any concerns or requests. In addition to the day-to-day running of the contract we will advice on new services that would be beneficial, suggest ways to improve your recycling rates, provide legislative updates, provide documentation and environmental reports that help you get the most from your contract.

Each of our Account Managers has a wealth of experience within the waste management industry and this knowledge is made available to you when creating your waste management contract specification. This includes; waste disposal solutions, suitable containers (internal and external), site risk assessments, environmental waste impact reporting, Pay-by-Weight solutions and many other areas that might be of interest.

quality control

Being a UKAS ISO 9001 accredited company, our quality management system (QMS) ensures that our service is never compromised. Accurate document control, recording of communications, measurement and analysis of data allows us to continually improve the service to our clients.

With our customer relationship management system, Account Managers can check on each of our client’s service performance in addition to keeping good track of communication between Select and each contracted client. Each and every conversation via telephone, email or letter is recorded, along with each request, service completion and staff feedback. This keeps our customer services and account managers on top of any situation, giving our clients a better service and quicker response times.


Hazardous wastes can sometimes be difficult to name, package or label. Hazardous Waste Regulations and transportation legislation is also very strict around this waste type and can be a minefield to deal with. Select have their very own Dangerous Goods Safety Advisor (DGSA) that can assist you at any point throughout your contract to help audit, advise and manage the disposal of your hazardous waste streams.

customer services

Working directly with our Account Managers is our dedicated customer service team that keeps up-to-date with each of our client contracts to ensure that the services are carried out as per contract. Using our Customer Relationship Management (CRM) System you can be sure to get a quick and accurate response to any enquiry you may have about your contract and our services.  At Select you find great customer service from each and every member of our staff as our customers come first.


All services carried out within the specification of you Service Level Agreement (SLA/contract) or on-demand services are completed with our Waste Transfer Documentation as part of Selects Duty of Care. All documentation descriptions are taken care of including waste descriptions, EWC codes, quantities and transfer destinations. Our transfer documents have been custom designed to make the process clear and easy to understand, and a copy of each document handed to our clients. Documentation includes: Service Level Agreements, Annual Waste Transfer Notes, Single Collection Waste Transfer Notes, Hazardous Waste Transfer Notes, Certificates of Destruction and Environmental Waste Impact Reports.

To discuss your waste solution please call Select on 0118 975 9000

service options
& information

Environmental Reports

Want to know how well your organisation is performing? Existing customers can sign-up to our environmental waste impact reports to see exactly how much waste you are recycling!


If you want your business to have accurate recycling statistics and increase savings based on the amount of waste you produce, then try our industry leading Pay-by-Weight solution.